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Managed Hosting Support—Overview

A lot of managed hosting providers say they will support you 24x7x365. The question is, how do they define 24x7x365 support? Usually, they're pretty loose with their interpretation of the phrase. At Rackspace, it doesn't matter if it's 2PM or 2AM. You and your Managed Hosting solutions will always be taken care of by people that know what they're doing.

We don't have one person answering your support tickets or a handful of non-experts manning the phones. We have hundreds of experts available at all times to support your OS and hardware. You even have your own dedicated Rackspace Support Team built around your technical and business needs. They perform as an extension of your business and make sure that we deliver on The Fanatical Support Promise®.


Here's what you can expect from your Managed Hosting team everyday:


Responsiveness

Responsiveness

Any day, any time, our experts are working the phones, support tickets and data centers to provide you the live, expert support you rely on. Learn More
Ownership

Ownership

As an extension of your IT department, we work on your behalf. That means taking actions related to your OS, hardware and network and also taking accountability for them. Learn More
Resourcefulness

Resourcefulness

No cookie-cutter solutions. If there's a need or an issue related to your hardware, OS and network, it's our job to recommend and implement practical and creative solutions. Learn More
Expertise

Expertise

Hundreds of Red Hat, Microsoft, Cisco and other third-party certified Rackspace employees put their expertise and experience to work for you. So you don't need to hire experts in-house. Learn More
Transparency

Transparency

Through support tickets, our customer portal website, phone calls and account reviews, we always keep you informed and in the loop. If we know it, you know it. Learn More

A Full Suite of Managed Hosting Services

Customize your solution by adding the security, virtualization, storage, database, backup, monitoring and professional services that suit your particular needs.
Browse Our Managed Services

Ready to See How Rackspace Can Help You?

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