The Fanatical Support Promise®

Fanatical Support® Happens Anytime, Anywhere, and Any Way Imaginable at Rackspace

It's the no excuses, no exceptions, can-do way of thinking that Rackers(our employees) bring to work every day. Your complete satisfaction is our sole ambition. Anything less is unacceptable.

Our Commitment Delivered

Rackspace Co-founder Dirk Elmendorf explains what is expected of every Racker—every day.
Watch Dirk's Video

Working hard 24x7x365 to support you is more than our job. It's who we are. Our driving purpose is to take care of your business, to make sure things go as smoothly as possible. And if for some reason they don't, you'll be surprised at the lengths we go to make things right. Any issue you have is quickly taken care of by your own expert Rackspace Support Team, so you'll never have to worry about it again. Ever.

Just how far are we willing to go to make sure you experience Fanatical Support?
Well, if we don't live up to our pledge of Fanatical Support, we'll even let you leave Rackspace before your commitment is up. But we're sure it will never come to that.

The Fanatical Support Promise

With Rackspace Support, You're Never Alone

One of the best parts about hosting your Rich Media project with us is that we're always here for you—24x7x365. Our unlimited support and expertise is ready to go whenever you need us.
Learn How We Support You