Link inaccuracies, missing content, 404 pages, maxed time and service disruptions all become more than annoyances to your users. They
become reasons for them to take their business elsewhere. Making sure your hardware is running optimally is step one to optimizing your
end user experience. Step two, an important one, is making sure your services are behaving the way you need them to. And it's why we
offer and support URL Synthetic Transaction Monitoring and Content Monitoring.While our standard port monitoring is a good start, it's not foolproof. A port can show it's available even though the site isn't functioning for your end-users. Advanced Availability Monitoring goes beyond monitoring basic port availability. It routinely checks your critical web pages and services to make sure they're working properly. And then quickly lets us know when they're not, so then we can start working on solving your problems immediately.
All of our monitoring options are designed to focus on the most critical components of your site, and instantly alert your Monitoring Team as soon as anything's amiss. They'll help pinpoint and troubleshoot any issues by reviewing transaction logs and providing you with actionable information. They can even review your historical monitoring data to assess failure patterns and track the impact of changes you make. Plus, with Fanatical Support® working for you 24x7x365, you can be confident your site is not just up, but that it's doing what your business needs it to do.
FTP RetrievalChecks FTP site availability then attempts to retrieve a specified file. If the file can't be retrieved, an alert is sent to your Rackspace Monitoring Team. Ideal for businesses that rely on FTP sites to do day-to-day business.
Mail Send/Receive
Tests whether a mail user can send and receive email. If the monitor finds the server is unavailable or malfunctioning, an alert is sent to the Monitoring Team. Ideal for sites for which mail is a business critical function or for backend office mail servers. Works with any POP or IMAP service.
URL Content Monitoring
Checks a single URL for its availability (not just pinging a port), and then continues to search the page for a predefined string of text. If an identical text string isn't identified, an alert is sent to your Monitoring Team. Ideal for sites that demand uptime, contain several critical pages, dynamic content or complex applications/environments.
URL Synthetic Transaction Monitoring
Verifies that your visitors can complete a necessary series of steps successfully and without any site errors. We work with you to create a script of up to five steps that mimics how a user would typically interact with your site. If the steps can't be completed as designed, an alert is sent to the Monitoring Team. Ideal for monitoring e-commerce/shopping cart, auction, and community collaboration sites, as well as sites requiring a log in procedure.
Historical Reporting
The ability to view historical reporting for each Advanced Availability Monitor through our customer portal. Default reporting will be for 72 hours, and as recent as the last polling interval. You can extend or shorten the reporting time to your liking and can download the raw reporting data as well. Historical reporting helps assess failure patterns, troubleshoot, communicate your uptime to customers, and understand how the changes you make impact your site.
Advanced Availability Monitoring Options also Include:
- Custom Polling Options - allows you to run checks as often as every two minutes (at an additional cost)
- Specialized Collaboration - on what you want to monitor and how you would like us to respond to errors based on your specific needs
- Rapid Response to Alerts - having a dedicated monitoring team ensures immediate diagnosing alerts
- Alert Re-mediation - following best practices for resolving alerts
