Domino's Pizza UK and Ireland Ltd powers expansion and app-first customer engagement with hybrid cloud

Solution

Domino's found its answer in a hybrid cloud solution and partnered with Rackspace Technology™ (a relationship that began in 2011) to support its journey toward a more flexible and scalable infrastructure. The company chose Microsoft® Azure® and leveraged Rackspace expertise to ensure a smooth transition while maintaining the stability of its critical systems.

"Rackspace was our safe pair of hands," Chute said. "We needed that same reliability in the public cloud. We identified the foundational elements for success, built out a strategy, iterated on it and invited Rackspace to guide us forward."

The transformation began with modernizing Domino's ecommerce platform, moving from the original architecture to microservices running on Azure® Kubernetes Service. This enabled more efficient scaling during peak periods while maintaining critical systems in a dedicated environment. The new architecture also accelerated development cycles, allowing for faster feature deployment to support customer demands.

To ensure consistency across environments, the company adopted Infrastructure-as-Code (IaC) practices, enabling rapid environment rebuilding and standardized platform configurations.

"Everything's done as code to make that process repeatable and maintain the same standards across all of our platforms," said Chute. "Automation is key for Domino's. It keeps our platforms scalable and ensures that code development is quick and efficient."

Simultaneously, Domino's began implementing Microsoft® Dynamics 365 to modernize its supply chain and finance operations. The Rackspace team worked closely with third-party vendors to ensure seamless integration of the new solutions.

"This platform is going to revolutionize our supply chain and finance operations," Fanning said. "We're building bridges between the cloud and our line-of-business systems to enable them to speak the same language."

Throughout the transformation, the Rackspace Professional Services team has worked as an extension of Domino's organization, collaborating across multiple teams and vendors while providing crucial technical expertise. The partnership proved especially valuable during major events, such as the 2022 FIFA World Cup.

"We wanted eyes over all of our key platforms to ensure they were up and functioning," Fanning said. "With short notice, the Rackspace team quickly put a plan in place to help us through what proved to be a very successful event."

Throughout the transformation, the Rackspace team provided critical support to Domino's operations, working closely with internal teams to deliver the technical expertise needed for success. "We have Rackers that are embedded into our teams, and we know with Rackspace that the quality is high and we're getting engineers that can support our own teams," Chute said. " We only have a small team of about 25 engineers covering everything from our ecommerce platform to our support office IT function to our supply chain."