ServiceNow from Rackspace Technology

We provide a full range of consulting, advisory and customized implementation services for your ServiceNow platform. We’ll work with your teams to reduce the complexity and cost of repeatable service management, including critical outages, incidents, change requests and other mission-critical functions, as well as customer service agent productivity, so you can focus on your business growth.

We start every project with your targeted business outcomes, identified through our discovery and assessment process. This involves engaging directly with your team to identify challenges, goals and business processes. We also use this time to advise you on best practices for implementing the ServiceNow platform.

Following the discovery and assessment stage, we create the design and architecture of your ServiceNow platform, aligned to your business requirements. This includes integrating ServiceNow with your internal, legacy or other third-party applications, as well as designing efficient data flow — so you get a complete solution that drives business outcomes

The next step is to implement all necessary ServiceNow configurations that best serve your enterprise’s objectives, with an aim to solve business challenges and improve results in key business metrics.

We’ll work with you to create a complete service management platform that enhances all areas of your business. We can also integrate your instance with your other mission-critical systems like JIRA, Salesforce, Splunk, SAP, Slack, email, the Rackspace Technology Core Ticketing System, and even other ServiceNow instances running parallel in your business already.