Why You Need Proactive Modern Operations in a Complex IT World

Your team is working on a critical project when an unexpected issue arises in your multicloud environment. Until you can troubleshoot the problem, key people and resources are going to be diverted from essential business activities, causing delays and frustration.

Deadlines could be missed and customers frustrated, all because you took a reactive approach to infrastructure management. Today, nothing but a proactive approach will ensure an optimized operation.

That’s where ModOps comes in.

What is ModOps?

Modern operations (ModOps) is an approach to managing and optimizing multicloud environments proactively. It involves applying DevOps principles and practices to your operations, focusing on automation, monitoring and continuous improvement to improve resiliency.

ModOps teams focus on minimizing downtime, helping ensure compliance and optimizing performance by leveraging advanced tools and processes. ModOps aims to enable organizations to take full advantage of cloud benefits while minimizing the operational challenges and risks associated with managing complex cloud environments.

Proactive ModOps is essential for businesses looking to stay competitive and agile, while not suffering from burdensome costs.

The Rackspace Modern Operations difference

Rackspace Modern Operations provides a versatile, tailored support model for your company, no matter the current stage of your multicloud journey. Partnering with Rackspace Technology® allows you to offload complex, resource-intensive cloud management tasks while ensuring your cloud environment is secure and efficient. By leveraging cloud best practices and automated tooling, this ModOps solution constantly optimizes your environment's performance and reliability.

Rackspace Modern Operations offers a unified support model for a broad range of services, including Amazon Web Services (AWS), Microsoft® Azure® and Google Cloud, customized to your current cloud adoption and maturity level. By leveraging Rackspace technical expertise and capacity to manage cloud infrastructure, tools and applications, your company can confidently move forward on its cloud journey, freeing you to focus internal resources on mission-critical business activities.

Among the many advantages companies are gaining from Rackspace Modern Operations are: 

• Monitors and remediates about 70% of cloud environment alerts to ensure peak performance. Automatic remediation capabilities proactively identify and address potential issues before they affect your business. This helps reduce support requirements and cloud spend, minimize costly downtime and keep your business compliant with industry regulations.

• Excels at change and incident management. Drawing on decades of cloud expertise, ModOps teams minimize operational disruptions by proactively managing changes and incidents. This support is vital in a rapidly evolving cloud landscape, where new services and features are constantly introduced and adopted by customers.

• Provides OS, backup and patch management services. The solution provides additional support via the TAM and lead engineer, who provide wholistic cloud-native security, long-range planning and solutions to complex challenges.

Being reactive is no longer an option — be proactive

There’s no upside to downtime. IT professionals must continuously optimize and update infrastructure to ensure it functions properly, enabling their organizations to innovate and achieve goals. Being proactive is the key to the best outcomes.

To handle the increasing complexity of today's cloud environments with the power of proactive automation, Rackspace Modern Operations is an ideal solution. It includes everything from expertise to support — to help you keep your business on track in today’s rapidly evolving high-technology world.