JBi Digital partners with Rackspace Sovereign Government Cloud to offer advanced solutions for customers in the government services sector.

The UK-leading digital transformation agency continues to strengthen the secure services it offers to government agencies.

JBi Digital Industry Technology, UK Public Sector Challenge

Move to a new cloud platform while addressing the need to meet strict government standards under a tight deadline and end-to-end delivery.

Outcome JBi Digital successfully migrated its existing infrastructure to a new, highly secure setup and established secure new infrastructure on Rackspace Sovereign Government Cloud. Solutions Private Cloud Platforms VMware

Professional & Managed Services

Professional Services

Customer

Established in 2008, JBi Digital stands at the forefront of UK digital transformation agencies. Trusted by global brands, major public sector bodies and prominent charities, the agency’s award-winning team excels in creating secure and innovative digital solutions for organizations​ ​with sensitive information.

JBi Digital tackles complex digital challenges through user-focused, results-driven strategies and implementations, helping to ensure clients’ success. An independent agency, JBi Digital embodies agility, energy and forward-thinking, with digital experts who adapt seamlessly to client needs.

JBi Digital has quickly built a reputation as an innovator in designing secure, digital solutions for organizations across the public and private sectors, focusing on user empowerment, enhanced security and data protection.

The company's success is rooted in its commitment to understanding client needs and fostering strong partnerships.

"Everything JBi Digital does is built on the foundation of strong relationships and partnerships with our customers," said Raj Bawa, Operations Director at JBi Digital.

"Rackspace Technology gives us a backbone to work through with highly skilled, security vetted professionals who are available 24x7x365. This support means you can always reach someone who understands the required controls, creating a strong, trust-based working relationship."
Raj Bawa, Operations Director, JBi Digital
Woman with headphones on the neck holding a phone

Situation

JBi Digital’s reputation in the public sector has continued to grow as the agency continues to expand its services into the UK government services market.

This sector brings unique challenges, particularly in meeting the stringent security and compliance standards required by government and public sector clients. These clients need secure and reliable platforms that adhere to these requirements and this is where Rackspace Technology® could effectively support JBi Digital.

During 2023, JBi Digital was engaged by a high-profile government customer, who brought a time-sensitive request. The customer needed to exit its previous data center on an accelerated timeline and sought assistance in procuring a new, secure cloud environment suitable for government workloads. Additionally, the customer's website, a critical public-facing platform, needed a complete overhaul to meet modern standards.

"We're helping a customer that had a legacy estate — a website that hadn't been upgraded for several years," said Bawa.  “This was a critical, high-stakes commitment that required our full attention. We were transitioning to a new data center and to add to the challenge, this needed to be completed over the Christmas holiday."

The project’s tight deadlines pushed the agency to deliver under pressure, and required the help of a partner who could match its level of commitment. With the customer’s data center services contract nearing expiration, a rapid migration to a secure UK Sovereign platform was essential to avoid service disruption.

Brainstorming board

"When we engaged initially with Rackspace Technology, I noticed the level of expertise was off the scale. It's not like anything I've seen at any other providers. So, we get the expertise that we need at the time we need it, advising us and guiding us every step of the way."

Asa Fisk, Technology Lead, JBi Digital
Woman next to a man pointing to the screen

Solution

Building on the existing relationship, JBi Digital engaged Rackspace Technology for a solution that could meet the demanding requirements of government services. The Rackspace Sovereign Government Cloud, hosted in a secure UK Data Center, was architected to support the stringent security and compliance requirements of the UK government.

Rackspace Sovereign Services offers a dedicated solution specifically designed for public sector clients that enables all people, processes, technologies and sensitive data to remain isolated within UK borders. This service supports mission-critical workloads that require fault-tolerant infrastructure and enterprise-class security, such as those found in government IT environments.

The Rackspace team, leveraging deep expertise in government IT, complemented JBi Digital's expertise to offer a strong joint solution. Its support of JBi Digital includes working with dedicated UK-based Sovereign Network Security (NetSec) engineers and handling 2FA authentication on a dedicated UK Sovereign account.

With a proven track record in deploying secure, compliant solutions, Rackspace provided flexible, tailored support that addressed the unique needs of JBi Digital’s public sector clients. This technical knowledge, including insights into best practices and emerging technologies, helped optimize the IT infrastructure while addressing stringent compliance requirements.

To meet the deadline, JBi Digital and Rackspace implemented a two-phase migration strategy. They first set up the environment on Rackspace Government Cloud as an interim solution. Later, a second migration moved the environment to the Rackspace VMware-based Sovereign Cloud platform. The team achieved zero downtime in both phases. This seamless transition was crucial for the government-related workload.

The scalability of Rackspace Sovereign Services allowed JBi Digital to start small and grow flexibly, aligning with specific government needs.

“Rackspace Technology gives us a backbone to work through with highly skilled, security vetted professionals who are available 24x7x365,” said Bawa. “This support means you can always reach someone who understands the required controls, creating a strong, trust-based working relationship.”

This comprehensive solution helped in meeting the government’s stringent security and performance requirements. Rackspace implemented additional security measures to strengthen its security posture to meet stringent government requirements.

"The value of Rackspace Government Sovereign Services comes from the compliance side of things,” said Bawa. “It's a solution that resides within the borders of the UK, and we know how to secure the data and manage proper access. Rackspace is a reputable hosting provider that can build and scale servers faster. They have the expertise, and any customer can see that Rackspace has the global credibility to support high-stakes environments like ours."

JBi Digital continues to expand its government services portfolio, highlighting its success and increasing strength in the sector.

Outcome

JBi Digital's partnership with Rackspace Technology yielded strong results. The agency rapidly scaled its environment virtual machines in just a couple of months, showcasing its newfound agility in the government sector. JBi Digital also quickly mastered the intricate public sector IT requirements in the UK, including adhering to strict government security frameworks such as the National Cyber Security Centre (NCSC) guidelines and meeting the compliance standards mandated by G-Cloud and the Public Services Network (PSN). By working in tandem on this project, JBi Digital and Rackspace were able to confidently navigate these regulations without needing to build this specialized knowledge from scratch.

Despite a challenging timeline, the company was able to set up the new environment and migrate the client's systems with minimal downtime. The agency successfully navigated all necessary regulations and compliance requirements, positioning itself as a trustworthy partner for future public-sector projects.

JBi Digital now possesses the infrastructure required to support multiple government clients, significantly strengthening its market position. This capability, combined with the knowledge and experience gained, has opened new avenues for growth.

The collaboration with Rackspace has also provided access to a high level of expertise. "When we engaged initially with Rackspace Technology, I noticed the level of expertise was off the scale," said Asa Fisk, Tech Lead at JBi Digital. "It's not like anything I've seen at any other providers. So, we get the expert that we need at the time we need it, advising us and guiding us every step of the way."

Fisk further emphasized the benefits of working with Rackspace. "It helps that Rackspace understands the constraints that JBi Digital are working in,” he said. “Because any solution that is proposed straight away meets those constraints. It saves a lot of time, and we get straight to the point in solutions."

The success of this project has already led to discussions about additional government contracts, cementing JBi Digital’s strong position in this sector. The agency's innovative approach to digital solutions, enhanced with advanced security and compliance capabilities, creates a powerful offering for government agencies looking to modernize their digital presence.

"We've got the determination and tenacity to stick with that customer as a partner, to work through the complexities of the additional compliance requirements that they might have," said Fisk.

JBi Digital’s venture into government services has significantly improved its overall capabilities. As a result, the agency now brings heightened security and compliance standards to its private sector clients as well.

JBI Digital continues to grow in this area and has recently started a new application transformation project involving new virtual machines, paving the way for future innovations in the government sector.

About Rackspace Technology

Rackspace Technology is the multicloud solutions expert. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimising returns into the future.

As a global, multicloud technology services pioneer, we deliver innovative cloud capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Recognised as a best place to work, year after year, by Fortune, Forbes, Great Places to Work and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is underpinned by an obsession with our customers’ success — our Fanatical Experience™ — so they can work faster, smarter and stay ahead of what’s next.

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