Rackspace Elastic Engineering

Our Elastic Engineering Pod works alongside your internal team in an agile, sprint-based model to help move your cloud initiatives forward. Our unique approach allows your team to leverage the collective knowledge of our pods to learn-while-doing as we deliver alongside you as one collective team, following best practices and sharing knowledge from a wide range of cloud projects along the way. 

We deliver outcomes. Working alongside your team, we’ll facilitate development of long-range planning that map to your business goals and your milestones for your modern cloud evolution. We break down these goals into weekly sprints delivered alongside your team.

Our Elastic Engineering Pods provide you with a single, highly accountable team offering the diverse set of skills required to be successful in the modern cloud. Pods are capable of delivering a broad spectrum of outcomes, ranging from migrations and architecture design and deployment, to developing automation and CI/CD pipelines, improving security and reliability for your applications, and more — all without the constraints of a fixed scope of management.

We believe customers need a team that intimately understands their environment and does more than just support operations. That’s why you’ll always work with the same dedicated pod that will progressively add deeper value as the relationship continues. Because your pod will have deep familiarity with your environment, it can focus on so much more than just break-fix.

Gain fractional access to your pod via straightforward hours-based tiers that can scale up and down monthly as your business needs change. Rackspace Elastic Engineering’s unique service model is a cost-effective route to access the high-value and high-impact cloud expertise your business needs to operate in the modern cloud, which traditionally was only available through narrowly defined professional services engagements.

Rackspace Modern Operations provides a flexible cloud support model for customers at any stage of their cloud journey. We can help alleviate the burden and expense of managing complex cloud operations internally, allowing you to focus on core business activities, including transformation.

• 24x7x365 managed cloud operations: We provide phone- and ticket-based support around the clock to help ensure maximum uptime and business resiliency.
• Monitoring, response and incident management: We utilize best practices to help ensure complete observability across your environment and leverage proprietary Rackspace Technology tooling to reduce the amount of manual intervention, allowing you to respond to incidents faster. 
• OS, backup and patch management: Achieve operational excellence and address business compliance requirements with ease to help ensure your environment is secure.
• Cloud native security: Leverage cloud solutions to help protect your environment by implementing a fully integrated suite of tools and monitoring. 
• Expertise catalog: Gain access to a diversified group of cloud experts who provide a wide range of cloud services and support, regardless of your cloud maturity. 
• Assigned Technical Account Manager (TAM): Acting as your advocate, the TAM understands your business strategy and IT requirements, while bringing a wealth of cloud expertise and knowledge of best practices. 
• Optional lead engineer: Get additional help with long-range planning and developing a cohesive cloud strategy that’s designed to accelerate your journey through the cloud.