Rackspace Technology Data Centers: Hong Kong (HKG5)

Enterprise-grade infrastructure, managed by data center specialists

Explore Data Centers

Strategically located in Tsueng Kwan O, Rackspace's Hong Kong data centers are purpose-built data centers that features state-of-the-art network, power and environmental infrastructure. Hong Kong facilities are staffed by specially-trained, highly-experienced system engineering professionals who actively manage and maintain our systems 24x7x365.

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Data center statistics and specifics

Facility and Security

  • Dedicated DC Space: 917 sq m
  • 13.5 MW Total Utility Power
  • Manned 24x7x365
  • Biometric Scanners
  • Video Surveillance
  • Alarm System
  • Key Card Access Required
  • Laser Based Smoke Detection
data center facility and security

Products and Services

  • Colocation
  • Network Security
  • Dedicated Servers
  • RackConnect® Global
  • Private Cloud
  • Public Cloud
  • Managed Storage & Backup
data center products and services

Power and Cooling

  • 7.2 MW UPS Power Capacity
  • Distributes Redundant N+1
  • Diesel-Powered Generators w/ 2.25 MW Capacity each
  • 12,000 Litre Fuel Tanks
  • Over 1 MW of Cooling Capacity
  • Double Interlocked Dry Pipe Pre-Action Sprinkler System
data center power and cooling

Connectivity and Infrastructure

  • Multiple Tier-1 Service Providers
  • 10-Gigabit Ethernet Per Carrier
  • Redundant Cisco 3-Tier LAN Architecture
  • 7 Carriers Providing Fiber Based Connectivity to Site
  • Redundant Cisco & ARISTA Routers
  • BGP Multipath Route Optimization
  • Cisco Switches for Aggregation, Distribution & Access Layer
data center connectivity and infrastructure

Accessibility and Monitoring

  • Customers Retain Admin Control of Leased Servers
  • Rackspace Retains Control of Networking Hardware
  • Console Access Provided via SSH over VPN
  • Centralised Facility Monitoring & Management System
data center accessibility and monitoring

Standards and Compliance

Rackspace adheres to a broad range of information & security certifications & standards that may include:

  • SSAE18 SOC1, SOC2, SOC3
  • PCI DSS
  • ISO27001
  • ISO14001
  • ISO9001
data center standards and compliance
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Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it.
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Our Industry-Leading Guarantees

Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees.

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace Technology-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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