Rackspace Application Services for Microsoft Dynamics 365
Unlock the power of intelligent CRM and ERP business applications in the cloud through connected platforms across Microsoft 365 productivity applications and modern features that accelerate results.
Learn more Download e-bookMicrosoft® Dynamics 365 productivity solutions help you go beyond traditional CRM and ERP by applying intelligence to all of your data and empowering your employees to achieve more while transforming your products and services.
Rackspace Technology® helps you get the most out of your Dynamics 365 solutions, so you can gain deeper insight into every area of your business — including sales, customer acquisition, customer service and back-end operations. We’ll integrate your applications into your existing systems, such as Office 365, to increase efficiency and provide your customers with the right data, in the right place, at the right time.
Let our certified experts take care of all your Microsoft SaaS offerings, giving you a single point for all your Dynamics 365 applications.
Benefits
- Build strong relationships with customers, take actions based on insights, and close sales more efficiently by unifying your relationship data and creating insights with artificial intelligence (AI).
- Keep track of your accounts and contacts, nurture sales from lead to order, and create sales collateral.
- Create marketing lists and campaigns, and track service cases associated with specific accounts or opportunities.
- Count on professional support services, including configuration, data migration, products and price lists, and Outlook integration and training.
- Turn prospects into business relationships through integrated marketing, multi-channel campaigns and event management.
- Create multi-channel marketing campaigns using the drag-and-drop Customer Journey Designer and create leads from prospect submissions made on custom landing pages.
- Prioritize leads with lead-scoring models using Dynamics 365 Marketing’s segment designer.
- Design events, create agendas, manage speakers, sponsors and registration, and improve event experiences with event management functionality.
- Enable omnichannel engagement, enhance agent experience and generate personalized, predictive customer engagements with Dynamics 365 Customer Service.
- Deliver personalized service to your customers and empower your employees with unified technologies across case management, entitlements, service level agreements (SLAs) and knowledge bases.
- Personalize customer service with visibility into customer timelines, account information and more.
- Enhance your agent experience with Case Lifecycle Management to help steer representatives through a case.
- Add on Customer Service Insights to generate performance metrics, operational data and identify trends related to support needs.
- Streamline business processes, improve customer relationships and generate insights that can drive decision-making.
- Increase visibility across the supply chain and gain control over purchasing processes.
- Improve resource planning with warehouse management, master planning and manufacturing.
- Organize and estimate project costs, manage project scope, and schedule and manage resources.
- Connect business operations such as procurement, inventory and projects to your general ledger for improved visibility into finances.
Get the most out of your Microsoft Business Applications
Connect and Grow with Intelligent Business Applications
Engage your customers, empower your employees, and find new ways to provide value to both through Microsoft® Business Applications, including ERP and CRM solutions through Dynamics 365 productivity solutions.
“The Rackspace Technology team used a sophisticated approach to ensure a smooth transition from Exchange to Microsoft 365 email over the course of a weekend with no lost data and everything working.”See the case study
Choose Your Option
Select from flexible options that meet your unique business needs.
Discovery Workshops
Get assistance with scoping your requirements, budget and solution options, with a solution analysis.
OnTrack Packages
Implement pre-defined packages with ongoing support options to help you get into production quickly and increase user adoption.
Custom Solutions
For those complex situations where standard configurations won’t meet business needs, we offer fully customized solutions designed to meet your unique business needs.
Ready to Get Started?
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.
Our Approach
Discover a partnership that can help you achieve more — for your people, your business and your customers — today and into the future.
Our Expertise
Explore our expert credentials and industry recognition.
A trusted partnership
Since 2001, Rackspace Technology and Microsoft have worked together to cultivate a global relationship, focused on helping businesses make the most of Microsoft technologies.
- Azure Expert MSP designation 2021
- Fastest-growing CSP
- Five-Time Microsoft Hosting Partner of the Year
- Microsoft Solutions Partner Data & AI. Digital & App, Innovation, Infrastructure, Modern Work and Security
Power your advantage
Discover related technology platforms and solutions to help achieve smarter business outcomes.
Microsoft 365
Find the right Microsoft 365 solutions for your specific business needs.
Application Modernization
Get expert guidance that helps you realize the benefits of modern applications and improve your return on investment.
Customer Relationship Management
Maximize your CRM platform so you can better serve your customers and transform your business.
SaaS Lifecycle Management
Optimization experts help you realize the full savings and business advantages of well-run SaaS applications.
Related resources
Learn more about how we’re solving with Microsoft Dynamics 365.
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